Leadership Team
Brad Ewalt, President & CEO
Brad is not only the President and Chief Executive Officer of ClaimTrak, but also its original founder. Brad has established a knowledge-based “Culture of Quality” within ClaimTrak, focusing on achieving a superior level of customer satisfaction while improving performance across all processes within the company.
Brad has served in numerous IT roles and capacities. In the late 1980s, Brad resigned as MIS Manager to work independently as a System Solutions Consultant. This move proved to be very strategic and beneficial not only for Brad, but also for his clientele. With a handful of behavioral health customers, Brad discovered a need for customizable claims processing and client management software that was effective and affordable to all behavioral health agencies, regardless of agency size or annual budget. In 1990, Brad founded ClaimTrak Systems, Inc.
Brad brings more than twenty-five (25) years of technology, consulting and behavioral healthcare experience to the company. Brad conceptualized and developed the company’s first product, ClaimTrak Classic, and continues to play a pivotal role in accelerating the evolution of ClaimTrak’s product strategy by leveraging its advanced architecture, technology and functionality to meet the growing needs of behavioral health providers.
As the ClaimTrak representative to Software and Technology Vendors’ Association (SATVA), Brad works with colleagues in the behavioral health industry to create and move forward important national initiatives centered on electronic health records (EHR) and the establishment of universal technology standards specific to behavioral health.
Brad graduated from Western Illinois University with a BS in Marketing.
Nicole Passage, Vice President of Sales & Marketing
Nicole has worked in several realms of healthcare consulting. Her healthcare career began in 1998 when she went to work as an analyst for Mercer Human Resource Consulting, formally William M. Mercer, Incorporated (Mercer). While at Mercer, Nicole specialized in capitation rate development and other actuarial services for many State Medicaid agencies. Her projects also included financial, operational and clinical reviews of various health plans. In addition, she was responsible for several business development initiatives.
In 2001, Nicole left Mercer to join ClaimTrak as a Management Consultant. In this role, Nicole provided consulting services to ClaimTrak customers in the areas of finance and operations. Additionally, she managed implementation projects with new customers.
In 2004, Nicole was promoted to Director of Sales & Marketing and in 2008 to Vice President of Sales & Marketing. Nicole oversees the marketing and sale of existing and enhanced ClaimTrak products and services. She also directs all pricing and strategic product branding decisions as well as contracts management. Additionally, Nicole is responsible for strategic relationships and new business opportunities, investor relations and developing alliances with key industry associations.
Nicole holds a BS in Economics from Brigham Young University and an MBA from Arizona State University.
Shawn Smith, Director of Operations
Shawn joined the ClaimTrak team in 2003 as an Application Developer and was promoted to Senior Application Developer in 2005. In 2006, he was promoted to the position of Director of Operations.
Shawn manages application development projects including the standardization of ClaimTrak core forms and reports. He ensures that all new core or customized developments meet ClaimTrak approved guidelines and quality requirements. Shawn also works directly with new customers on implementation testing and customization development. In addition, Shawn oversees the automated Work Order Request process, ensuring all requests from customers are completed in a satisfactory and timely manner. Shawn is an expert in Omnis Studio and SQL Server development environments.
Prior to ClaimTrak, Shawn spent six years as a Crew Foreman for Diversified Excavation, Incorporated. Shawn managed an excavation crew and was responsible for maintaining good customer relationships. Shawn oversaw project billing and resolved all customer concerns.
Shawn holds a BS in Computer Information Systems from DeVry University.
Devin P. Gentry, Director of Implementation Services
Devin joined the ClaimTrak team in January, 2008 as a Project Leader and recently (June 2008) transitioned to the role of Director of Implementation Services. Devin has extensive experience in project and organizational management, performance improvement and strategic planning with providers of community-based services. He has worked within the behavioral health industry for over fifteen (15) years in various clinical and administrative leadership roles and now leads the ClaimTrak Implementation Team. Devin works closely with new customers to ensure customer’s program requirements and objectives are in accord with user-defined ClaimTrak functionalities.
Prior to ClaimTrak, Devin was the Vice President of Operational Systems at Valle del Sol, a Phoenix-based behavioral health provider, from January 2001 to January 2008. Devin’s primary responsibilities were to manage the agency’s Quality Management Department, Information Technology Department, Health Information Management Department, Call Center and Admissions Departments, as well as conduct performance metrics and business analysis. Devin led the agency through an organizational cultural change initiative in 2006 and implemented a new EHR (ClaimTrak) in order to improve efficiency and quality of consumer documentation.
Devin as also served as the Director of Community Services for the mental health provider PREHAB of Arizona and in multiple capacities for ValueOptions, Inc., a national behavioral health management firm and service provider, including that of Network Development Manager, Children’s Administrator, Correctional Officer Liaison and Grievance and Appeals Representative.
In addition, Devin held positions as Clinical Director, Training Consultant and Primary Therapist for multiple providers in the State of New York, including Kings County Hospital in Brooklyn.
Devin has extensive experience with Microsoft SQL 2005, Crystal Reports, Windows Vista, XP, NT, 98 and Microsoft Office applications including Visio and Project.
Devin holds a BS in Psychology from Buena Vista College and a MA in Forensic Psychology from John Jay College of Criminal Justice.